There Are No Cheat Codes, Just Shortcuts

• John

A week ago, an article in the Harvard Business Review by Kate Niederhoffer, Gabriella Rosen Kellerman, Angela Lee, Alex Liebscher, Kristina Rapuano, and Jeffrey T. Hancock got a lot of press for coining the term “workslop” to define a particular type of generative AI found in the workplace. The authors came up with the term as part of a quest to solve a mystery:

A confusing contradiction is unfolding in companies embracing generative AI tools: while workers are largely following mandates to embrace the technology, few are seeing it create real value. Consider, for instance, that the number of companies with fully AI-led processes nearly doubled last year, while AI use has likewise doubled at work since 2023. Yet a recent report from the MIT Media Lab found that 95% of organizations see no measurable return on their investment in these technologies. So much activity, so much enthusiasm, so little return. Why?

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